Politique de remboursement

For all Coffee machines we have a 7 days return policy after delivery if you are not completely satisfied with your purchase. Please click here to arrange a suitable day & time for your Cafesti concierge to collect the unit. Please note that all original packaging & accessories must be included with the return and any missing item will be subjected to a 25% restocking fee in addition to any other fees.

Also note, that returned Cafesti machine must be lightly used. A lightly used machine is an item that has been removed from its box and used as intended by Cafesti for a short period of time. All items, components, manuals, and packing materials must be returned to its original packaging. The unit must be clean and dry upon pick up. Any unit that requires extensive cleaning will incur a cleaning deduction from the refund or be refused. The product must not be functionally or cosmetically damaged in any way.

All other consumable products/goods such as coffee & cleaning materials are excluded from the return policy.